Customer Reviews & Ratings

Real experiences from real customers. See what people are saying about OneMain Financial.

4.0
★★★★☆
Out of 5 Stars
Based on 74,000+ Reviews
5 Stars ★★★★★
68%
4 Stars ★★★★☆
15%
3 Stars ★★★☆☆
7%
2 Stars ★★☆☆☆
4%
1 Star ★☆☆☆☆
6%
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What Customers Love Most

Customer Service

4.5
★★★★★

Friendly and professional staff consistently praised by customers

Application Process

4.3
★★★★☆

Quick and easy application with fast approval times

Speed of Funding

4.6
★★★★★

Same-day or next-day funding highly appreciated

Overall Experience

4.0
★★★★☆

Customers recommend OneMain to friends and family

Featured Customer Stories

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"I was skeptical at first because of my credit history, but OneMain Financial really came through for me. The loan specialist, Maria, took the time to understand my situation and worked with me to find a payment plan I could actually afford. I got approved the same day I applied, and the money was in my account the next morning. This loan helped me consolidate my credit card debt and now I'm saving over $200 a month in interest!"

SM

Sarah Mitchell

Verified Customer • Debt Consolidation Loan

★★★★★
"

"After being turned down by three different banks, I was losing hope. OneMain Financial approved me within an hour of applying. Yes, the interest rate is higher than a traditional bank, but they explained everything upfront—no hidden fees or surprises. They actually looked at my employment history and income, not just my credit score. The branch manager, James, was incredibly professional and patient with all my questions."

MT

Michael Torres

Verified Customer • Personal Loan for Home Repairs

★★★★★
"

"I've used OneMain Financial twice now, and both experiences were excellent. The first time was for an emergency car repair, and they got me approved and funded the same day. The second time was to consolidate some medical bills. What I appreciate most is that they don't penalize you for paying off your loan early. I paid extra every month and finished my loan 8 months early, saving a good chunk in interest. Highly recommend!"

JL

Jennifer Lopez

Verified Customer • Repeat Customer

★★★★★

Recent Customer Reviews

★★★★★
2 days ago

Fast and Professional Service

The entire team at the Lavale, MD location was fantastic. Maria made everything seem so easy while being thorough and making sure I understood every step. I got my loan approved in less than an hour and had the money in my account the next day. Very personable and professional!

★★★★★
5 days ago

Great Experience from Start to Finish

I've dealt with OneMain on several occasions. Each experience has been pleasant. I'm treated with respect, kindness, and fairness. OneMain goes above and beyond to assist their customers. The loan officer answered every question and never made me feel pressured. Highly recommend!

★★★★★
1 week ago

Helped When Others Wouldn't

OneMain came through when nobody else did. Great experience from application to finish. Jordan and Manager Erica were excellent communicators and efficiently proceeded through the process. Was funded within 24 hours. Thank you KGB OneMain!

OneMain Financial Response:
Thank you for choosing us and for sharing your experience! We're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at our resources page!
★★★★★
1 week ago

Second Time Customer - Still Impressed

This is my second time working with OneMain Financial and I can honestly say that this was an absolute pleasure. Hassel was my loan agent and she did an amazing job—great communication skills and very knowledgeable. The whole process was quick and easy!

★★★★★
2 weeks ago

Very Friendly and Helpful Staff

Everyone I've talked to at OneMain has been amazing. Whether it was talking through options with the initial loan or signing documents, they've been great! The staff is friendly, professional, and patient. Made the experience stress-free.

★★★★★
2 weeks ago

Same Day Funding Saved Me

We were in need of car repairs and OneMain Financial made the process not only easy but beneficial to our monthly payment. We were funded the same day!! This is the second time I used OneMain and both experiences were excellent. Thank you!

★★★★☆
3 days ago

Good Service, Wish Rates Were Lower

The customer service was excellent and the application process was smooth. My only concern is the interest rate is higher than I hoped for, but I understand that's because of my credit history. Overall, I'm satisfied with the service and appreciate that they worked with me when banks wouldn't.

★★★★☆
1 week ago

Professional but Felt Pressured on Insurance

I thought the representative was nice but I felt pressured to add on additional coverages that I did not want. I had to explain why I did not want to add them to my monthly payment. Once I declined, everything else went smoothly. Got approved and funded quickly.

★★★★☆
2 weeks ago

Helpful Staff, Higher Fees

The staff was very helpful and got me approved when I needed it most. The loan officer took time to explain everything clearly. My only complaint is the origination fee seemed high compared to what I've seen elsewhere, but I needed the money urgently so it was worth it.

★★★☆☆
4 days ago

Mixed Experience

Got the loan I needed, which I'm grateful for. The application was easy and approval was fast. However, the interest rate was quite high and the monthly payment is a bit of a stretch for my budget. Make sure you can really afford it before signing.

★★☆☆☆
1 week ago

High Interest Rates

The staff was friendly, but the APR they offered was higher than I expected. I understand my credit isn't perfect, but 32% seemed excessive. I ended up accepting because I needed the money, but I plan to pay it off as quickly as possible to minimize interest charges.

OneMain Financial Response:
Thank you for your feedback. We understand that rates are an important factor. Our rates are based on various factors including credit history and state regulations. We're glad we could help you get the funds you needed, and we appreciate that you're working to pay off your loan early—remember, there's no prepayment penalty!
★☆☆☆☆
5 days ago

Frequent Collection Calls

Calling campaign starts the day after you miss a payment. They are voracious with the calls. I understand they need to protect their business, but the frequency of calls felt excessive. Once I made my payment, the calls stopped immediately.

OneMain Financial Response:
We appreciate your feedback. We aim to help our customers stay on track with payments and avoid late fees. If you're experiencing financial difficulty, please reach out to us at our Executive Office of Customer Care. We're here to work with you to find solutions.

Why Trust Our Reviews?

Verified Reviews

All reviews come from real customers who have completed loans with OneMain Financial. We verify every review for authenticity.

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Have questions? Call us at 1-800-290-7002