Frequently Asked Questions

You can apply three ways:

• Online: Complete the application on our website in about 5 minutes
• By Phone: Call 1-800-290-7002 to apply with a representative
• In Person: Visit any of our 1,300+ branches nationwide

Pre-qualification takes just minutes and won't impact your credit score.

To complete your application, you'll need:

• Government-issued ID: Driver's license, state ID, or passport
• Proof of income: Recent pay stubs, tax returns, or bank statements
• Proof of residence: Utility bill, lease agreement, or mortgage statement
• Bank account information: Account and routing numbers
• Vehicle title: If applying for a secured loan

Self-employed applicants may need additional documentation like business tax returns.

Most applications receive a decision within minutes of submission. However, the timeline can vary based on:

• Completeness of your application
• Speed of employment and income verification
• Time of day you apply
• Complexity of your financial situation

If additional documentation is needed, it may take 1-2 business days for final approval.

Yes! We work with self-employed individuals. You'll need to provide additional documentation to verify your income, such as:

• Most recent 1-2 years of personal tax returns
• Business tax returns (if applicable)
• Profit and loss statements
• Business bank account statements
• Business license or registration

Our loan specialists understand the unique situation of self-employed borrowers and will work with you throughout the process.

We don't have a minimum credit score requirement. Unlike traditional banks that focus primarily on credit scores, we look at your complete financial picture including:

• Your income and employment stability
• Your debt-to-income ratio
• Your payment history and credit history
• Your current financial obligations

We've helped millions of customers with various credit histories, including those with less-than-perfect credit. While better credit may qualify you for better rates, we work with borrowers across the credit spectrum.

No, pre-qualification will not affect your credit score. When you check your rate, we perform a "soft" credit inquiry that doesn't impact your credit.

However, if you decide to proceed with a full application, we'll conduct a "hard" credit inquiry which may temporarily lower your score by a few points. This is standard practice for all loan applications.

Tip: If you're shopping for loans with multiple lenders, try to complete all applications within a 14-30 day window. Credit bureaus typically count multiple inquiries for the same type of loan as a single inquiry when done within this timeframe.

OneMain Financial offers Online loans from $1,500 to $20,000. The exact amount you qualify for depends on:

• Your income and employment status
• Your credit history and score
• Your existing debts and monthly obligations
• State regulations (some states have different limits)
• Whether you're offering collateral (secured loans may allow higher amounts)

During the application process, we'll work with you to determine the loan amount that fits your needs and budget.

APR (Annual Percentage Rate) ranges from 18% to 35.99% depending on several factors:

• Your creditworthiness and credit history
• Loan amount and term length
• Whether the loan is secured or unsecured
• State regulations where you live
• Your income and debt-to-income ratio

Your rate will be disclosed clearly before you accept any loan offer. We provide fixed rates, so your monthly payment stays the same throughout your loan term.

OneMain Financial charges the following fees:

• Origination Fee: 1% to 10% of the loan amount (varies by state and loan details), deducted from your loan proceeds
• Late Payment Fee: Charged if payment is received after the grace period
• NSF Fee: Charged if a payment is returned due to insufficient funds
• Secured Loan Fees: May include lien filing fees (varies by state)

Good news: We do NOT charge prepayment penalties! You can pay off your loan early at any time without additional fees.

All fees will be clearly disclosed in your loan agreement before you sign.

Unsecured Loans (Online loans):

• No collateral required
• Approval based on creditworthiness and income
• Typically higher interest rates
• No risk to your assets if you default

Secured Loans:

• Require collateral (usually your vehicle)
• Typically lower interest rates
• May allow you to borrow larger amounts
• Easier approval for those with lower credit scores
• Risk: You could lose your collateral if you can't repay

Our loan specialists can help you decide which option is best for your situation.

We offer flexible repayment terms from 24 to 60 months (2 to 5 years). You can choose the term that works best for your budget:

• Shorter terms (24-36 months): Higher monthly payments, less total interest paid
• Longer terms (48-60 months): Lower monthly payments, more total interest paid

Your loan specialist will help you find the right balance between affordable monthly payments and minimizing total interest costs.

You can use OneMain Financial loans for most legal purposes, including:

• Debt consolidation
• Home improvements and repairs
• Auto repairs or purchases
• Medical expenses
• Major purchases
• Emergency expenses
• Weddings or special events

You CANNOT use loan funds for:

• Postsecondary education expenses (college, university, trade school)
• Business or commercial purposes
• Purchasing securities, cryptocurrencies, or speculative investments
• Gambling or illegal activities

You have multiple convenient payment options:

• Online: Log in to your account at 1mainfinancialloans-247.com or through our mobile app
• AutoPay: Set up automatic payments from your bank account (recommended!)
• By Phone: Call our automated system at 1-800-290-7002
• In Person: Visit any OneMain Financial branch
• By Mail: Send check or money order with your payment coupon

Payments made by 5 PM ET on business days are typically credited the same day.

Your first payment is typically due approximately 30 days after your loan closes. The exact due date will be specified in your loan agreement and payment schedule.

You'll receive:

• A payment schedule showing all due dates
• Payment coupons (if paying by mail)
• Email or text reminders before each payment
• Access to your online account showing your due date

Yes, absolutely! You can:

• Make extra payments at any time
• Pay more than your monthly payment amount
• Pay off your entire loan early

Benefits of paying extra:

• Reduce total interest charges
• Pay off your loan faster
• No prepayment penalties or fees

Extra payments are typically applied to principal, helping you save on interest. Just one extra payment per year can significantly reduce your loan term!

If you miss a payment:

• You'll be charged a late payment fee (amount varies by state)
• Late payment may be reported to credit bureaus, potentially affecting your credit score
• You'll receive calls and notices reminding you of the past due amount
• Continued non-payment could result in collections or default

If you're struggling to make payments:

• Contact us immediately—we're here to help!
• Call our Executive Office of Customer Care at 1-800-290-7002
• We may be able to work out a solution or payment arrangement
• Don't wait until you've missed multiple payments

We want you to succeed and prefer to work with you proactively rather than take collection actions.

Setting up AutoPay is easy and ensures you never miss a payment:

Online:

• Log in to your account
• Go to "Payment Options" or "AutoPay"
• Enter your bank account information
• Choose your payment date
• Confirm and save

By Phone: Call 1-800-290-7002 and a representative will help you set up AutoPay

In Person: Visit any branch and our team will assist you

Benefits of AutoPay:

• Never miss a payment
• Build positive payment history
• May qualify for discounts or fee waivers
• Can modify or cancel anytime

To access your account:

• Go to 1mainfinancialloans-247.com
• Click "Sign In" in the top right corner
• Enter your username and password

First-time users:

• Click "Register" or "Create Account"
• Enter your loan account number and personal information
• Create a username and password
• Set up security questions

You can also download our mobile app from the App Store or Google Play for convenient access on the go.

Your online account gives you 24/7 access to:

• View account balance and loan details
• Make payments or schedule future payments
• Set up AutoPay for automatic payments
• View payment history and transaction details
• Download statements and tax documents
• Check your credit score for free monthly
• Update contact information
• Request credit line increases (if eligible)
• Contact customer support

Yes! If you've been making on-time payments and demonstrating responsible credit usage, you may qualify for a credit increase.

How to request:

• Log in to your online account
• Look for "Request Credit Increase" option
• Or call customer service at 1-800-290-7002

Factors we consider:

• Payment history (on-time payments)
• Length of time as a customer
• Current income and employment
• Credit score improvements
• Debt-to-income ratio

We may offer automatic credit increases to qualifying customers periodically throughout the year.

You can update your contact information three ways:

Online:

• Log in to your account
• Go to "Profile" or "Settings"
• Update your phone, email, or address
• Save changes

By Phone: Call 1-800-290-7002 and speak with a representative

In Person: Visit any branch location

Important: Keep your contact information current to ensure you receive important account notices, payment reminders, and special offers.

Yes! OneMain Financial customers receive free monthly credit score updates through their online account or mobile app.

What you get:

• Free VantageScore credit score updated monthly
• Credit score tracking over time
• Factors affecting your score
• Tips to improve your credit

This helps you track your progress and understand how your financial decisions impact your credit health. Checking your score through our portal won't hurt your credit.

Yes, absolutely. OneMain Financial is a legitimate, established financial company:

• 100+ years of lending experience (founded in 1912)
• Publicly traded on the New York Stock Exchange (NYSE: OMF)
• Licensed in all states where we operate (NMLS #1339418)
• BBB Accredited Business
• Regulated by state and federal authorities
• 10+ million customers served
• 1,300+ branch locations nationwide

We comply with all federal lending laws including the Truth in Lending Act and state lending regulations.

OneMain Financial has over 1,300 branch locations in 44 states across the United States.

To find a branch near you:

• Visit 1mainfinancialloans-247.com/branches
• Use the branch locator tool
• Enter your ZIP code or city
• View hours, directions, and contact information

Most branches offer in-person consultations with loan specialists who can help with applications, questions, and account management.

Customer Service Hours:

• Monday - Friday: 8:00 AM - 8:00 PM ET
• Saturday & Sunday: Closed

Phone Number: 1-800-290-7002

24/7 Access:

• Online account management
• Mobile app
• Automated phone system for payments

For urgent matters outside business hours, you can use our automated systems or send a message through your online account.

Yes! If you're an existing customer who has made on-time payments, you may be eligible to refinance your loan for:

• Lower interest rate: If your credit has improved
• Additional funds: Borrow more money for new needs
• Different terms: Adjust your monthly payment or loan term

How to apply:

• Log in to your account and look for refinancing offers
• Call customer service to discuss options
• Visit your local branch

Note: Refinancing may result in paying more interest over the life of the loan if you extend the term, even with a lower rate.

We take your privacy and security seriously. Your information is protected through:

Security Measures:

• 256-bit SSL encryption for all online transactions
• Secure servers with multiple layers of protection
• Multi-factor authentication for account access
• Regular security audits and monitoring
• Fraud detection systems

Privacy Commitment:

• We never sell your personal information
• Information is only used for legitimate business purposes
• We comply with all privacy laws and regulations
• You can review our full Privacy Policy on our website

Yes. You can withdraw your application at any time before signing the final loan agreement with no penalty.

To cancel:

• Contact the loan specialist handling your application
• Call customer service at 1-800-290-7002
• Visit your local branch

After Signing: Once you've signed the loan agreement, you may have a right to cancel within 3 business days, depending on your state's laws and the type of loan. This is called a "right of rescission" for certain secured loans.

Review your loan documents carefully for specific cancellation terms and deadlines.